Behind the scenes: Roschier's support infrastructure
Great lawyers require great support. But great support teams can only develop in the right culture. And that comes down to firm values.
"Our commitment to teamwork encourages us to help each other to develop."
- Roschier is a value-based organization, says Tua Flythström, Roschier's Helsinki-based Head of general office services.
- That means that our values underlie all our decisions. For example, to us client-orientation means that the client comes first for our support staff as well as for our lawyers. And our commitment to teamwork encourages us to help each other to develop, she notes.
Flythström is at the sharp end of Roschier's support infrastructure. It's her responsibility to coordinate everything from conferencing and travel, to security, reception, catering and general office functions.
- I make sure that we have the right resources, that the service level is high, and that action plans are set and followed, she says.
A value-driven approach is one of the things that the firm's COO, Mia Eklundh, believes really sets Roschier's support infrastructure apart. The other is a "one firm" mindset.
- The heads of the support functions are firm-wide. They take part in strategy discussions and come together with partners and assistants from all our offices to implement new projects in areas like IT, knowledge management, competence development and HR, she observes.
"Our commitment to teamwork encourages us to help each other to develop."
- Roschier is a value-based organization, says Tua Flythström, Roschier's Helsinki-based Head of general office services.
- That means that our values underlie all our decisions. For example, to us client-orientation means that the client comes first for our support staff as well as for our lawyers. And our commitment to teamwork encourages us to help each other to develop, she notes.
Flythström is at the sharp end of Roschier's support infrastructure. It's her responsibility to coordinate everything from conferencing and travel, to security, reception, catering and general office functions.
- I make sure that we have the right resources, that the service level is high, and that action plans are set and followed, she says.
A value-driven approach is one of the things that the firm's COO, Mia Eklundh, believes really sets Roschier's support infrastructure apart. The other is a "one firm" mindset.
- The heads of the support functions are firm-wide. They take part in strategy discussions and come together with partners and assistants from all our offices to implement new projects in areas like IT, knowledge management, competence development and HR, she observes.
Another important area is marketing.
- We have quite a sizable marketing support team, with members in both Helsinki and Stockholm, working in close cooperation with all the different practices and with various support functions. Our job is to provide support to practice-driven marketing efforts and to develop and protect the firm's brand. We create the platform, but it's up to the lawyers to close the deal, says Christine Vesterinen, Head of business development & marketing.
Roschier's support teams take part in competence development programs that run parallel with the programs targeted at lawyers. Support team leaders are enrolled in Roschier's leadership program. Their performance criteria also mirrors that of the lawyers, with members being judged on issues like whether they are a good role model and their commitment to client service.
It all helps to make Roschier a great place to work.
- We have quite a sizable marketing support team, with members in both Helsinki and Stockholm, working in close cooperation with all the different practices and with various support functions. Our job is to provide support to practice-driven marketing efforts and to develop and protect the firm's brand. We create the platform, but it's up to the lawyers to close the deal, says Christine Vesterinen, Head of business development & marketing.
Roschier's support teams take part in competence development programs that run parallel with the programs targeted at lawyers. Support team leaders are enrolled in Roschier's leadership program. Their performance criteria also mirrors that of the lawyers, with members being judged on issues like whether they are a good role model and their commitment to client service.
It all helps to make Roschier a great place to work.
